• Monday: 9:00 am - 5:00 pm
• Tuesday: 9:00 am - 5:00 pm
• Wednesday: 9:00 am - 5:00 pm
• Thursday: 9:00 am - 5:00 pm
• Friday: 9:00 am - 5:00 pm
• Saturday: Closed
• Sunday: Closed

• Do you have a physical store?
  No we are an online store only - however watch this space as a showroom could be in the pipeline!
  
  
• Are you VAT registered?
  Not yet.
  
  
• Where are you based?
  We are based in the UK and can only ship to England, Wales & Scotland at this time.
  
  
• Is the furniture flat packed?
  The majority of our ranges are pre-assembled, however there are a few items that do arrive flat packed, please contact us to find out before ordering and we will be able to inform you.
  
  
• Can I place a pre-order for products out of stock?
  Yes! Please contact us to place a pre-order.
  
  
• How do I place an order?
  You can place an order directly through our secure website using any payment method provided.
  
  
• How can I contact you?
  Please see the dedicated contact us page, leave your email or telephone number and we will get back to you as soon as possible, alternatively email info@silvertree-interiors.co.uk
  
  
• Where is my order and how long until delivery?
  Please see the delivery page for all delivery queries, if you still have a delivery question please email info@silvertree-interiors.co.uk

• I’m not going to be in on my allocated delivery day, what do I do?
  We advise you to email us if you know you will not be in to accept delivery. We can get in touch with the carrier and advise them of your delivery instructions/requirements. Our courier will contact you prior to delivery with a date/time for you to accept or reject, so you’ll know in advance whether or not anyone will be in to accept delivery.

• I’ve missed my delivery, How do I re-arrange?
  You can either call or email us directly and we can assist you with re-arranging delivery with our couriers.

• Do you ship internationally? 
  Unfortunately, we do not ship internationally only to UK Mainland.

• My promo code is not working, what do I do?
  Please check the terms of the promo code, if the code is still not working please contact us.

• Can I use multiple codes?
  No, unfortunately you can’t.
  
  
• Where can I find out what the dimensions are for products?
  If you search for your item, it will show the dimensions in the product information. If for any reason the dimensions aren’t there please contact us.

•  What happens if I receive a damaged/faulty/incorrect item?
  If you have received something damaged, faulty etc, please contact us at info@silvertree-interiors.co.uk within 48 hours, it would beneficial if you could attach images of the damage.
  If you receive a large or two-man furniture delivery item that appears damaged, please do not sign for it. Instead, kindly reject the item so that our delivery drivers can return it to us. Once the item has been signed for, we will be unable to accept returns related to damage.

Returns Policy

We hope you are happy with your purchase from Silvertree Interiors. However, if you change your mind and wish to return an item, you must notify us within 14 days of receiving your order.

Returned items must be in a resalable condition, meaning they must not have been assembled, used, damaged, or altered in any way.

You are responsible for arranging and paying for the safe return of the item.

Please allow 8–10 working days for your refund to be processed once the returned item has been received and inspected.

All returned items must be unused and returned in their original packaging.
We are unable to accept returns where these requirements have not been met.

If preferred, we can arrange collection of your return. The cost of collection will be deducted from your refund and can range from approximately £5 to £130, depending on the size and weight of the item.

Alternatively, you may arrange your own return. Please note that the item remains your responsibility until it has been safely received by us. We strongly recommend using a tracked and insured delivery service and retaining proof of postage.

We cannot accept responsibility for items that are lost or damaged in transit. Please ensure products are securely packaged in their original packaging to prevent damage and ensure they are returned in a resalable condition.

We cannot accept returns without the original packaging.

Refunds will only be issued to the original payment method used when placing the order.

ITEMS THAT ARRIVE FAULTY OR DAMAGED

Small & Standard Items

Upon receipt of your delivery, please inspect your items for any damage or discrepancies. If you identify an issue, please contact us via our Contact Us page or email info@silvertree-interiors.co.uk within 48 hours of delivery.

To help us assess the issue, please provide photographs of any damage or quality concerns where possible. Please also retain all original packaging, as this may be required to process your claim or return.

Damage or discrepancy claims for small and standard items reported after 48 hours of delivery will not be accepted.

Large Furniture & Two-Man Delivery Items

If a large furniture item or two-man delivery item arrives damaged, do not sign for the delivery. Instead, reject the item and inform the delivery driver that it has arrived damaged.

The item will be returned to us so that we can investigate and arrange a replacement or suitable resolution as quickly as possible.

Once a large furniture item has been signed for and accepted, we are unable to accept claims or returns relating to transit damage.

Use our contact form here

Please use the contact form below and we will get back to you as soon as possible or email info@silvertree-interiors.co.uk